I use Action Mapping to identify what people need to do, not just what they need to know. This keeps the focus on performance, so every learning activity drives real-world outcomes.

Not every learning need requires an LMS-based course. I create solutions that live where they're needed. Training is only effective when it's accessible at the moment of need.

I push learning technologies beyond their conventional uses. Whether through custom programming or developing complete learning games, I'm constantly exploring new possibilities. 

I create intrinsically motivating experiences where the satisfaction comes from mastering relevant skills. I carefully calibrate challenge levels to keep learners engaged without overwhelming them.

I watch people use my designs and gather structured feedback. This user-centered approach helps me identify navigation issues, difficulty problems, and content gaps early. 

I focus on measuring behavior change and performance improvement, not just completion rates or satisfaction scores. When possible, I gather before-and-after data to demonstrate real impact.